Terms & Condition

Products and Pricing

• All product descriptions, images, and prices are provided for informational purposes.
• Prices are displayed in Saudi Riyals (SAR).
• Prices may change without prior notice.
• We reserve the right to cancel orders resulting from pricing errors.

Orders and Payment

• Orders are subject to acceptance and product availability.
• Payments may be made through approved payment methods including Mada, Visa, Mastercard, Apple Pay, Tabby, or other available payment options.
• Souqmada reserves the right to refuse or cancel any order for security or compliance reasons.

Shipping and Delivery

• Delivery times are estimates and may vary depending on location and logistics providers.
• Customers will be notified of significant delivery delays.
• Shipping charges, if applicable, will be displayed before order confirmation.

Returns and Refunds

• Customers may request a return within seven (7) days of receiving the product, provided the product is unused and in its original condition, subject to applicable legal exceptions.
• Customized products, digital products, perishable goods, and certain personal-use items may not be eligible for return.
• Approved refunds will be processed using the original payment method.
• Return shipping charges may apply unless the item is defective or incorrectly delivered.

Order Cancellation

• Customers may cancel an order before shipment.
• If delivery is delayed beyond the agreed delivery period, customers may request order cancellation and refund in accordance with applicable Saudi regulations.

User Account

• Users are responsible for maintaining the confidentiality of their account credentials.
• Users must provide accurate and current information.
• Souqmada may suspend accounts involved in fraudulent or unlawful activities.

Privacy and Data Protection

• Personal information is collected only for order processing, customer support, and service improvement.
• Customer information will not be sold or disclosed to third parties except where required for order fulfillment or by law.
• Souqmada will take reasonable measures to protect customer data and privacy.

Intellectual Property

Limitation of Liability

Prohibited Activities

• Violate any applicable laws.
• Use the website for fraudulent purposes.
• Attempt to interfere with website security or operations.

Governing Law

Amendments

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